Account Manager

Overview of Position

The Account Manager is responsible for the overall management and delivery of services to clients, ensuring CTG’s operations align with client requirements, contractual obligations, and financial goals. This role oversees the end-to-end management of assigned projects, including client engagement, scope management, compliance, and team supervision. As the primary point of contact for clients, the Account Manager is accountable for resolving issues and ensuring that recruitment, onboarding, payroll, consultant contract issuance, and reporting processes are executed efficiently and within agreed timelines. They balance client expectations with CTG’s operational and financial interests.

Role Objectives and Key Responsibilities

Lead initial client engagements, clearly articulating CTG’s services and project scope as per contract terms and conditions. Ensure alignment between the scope of work, client expectations, and CTG’s service delivery, proactively managing changes and mitigating risks.

Manage the full lifecycle of assigned projects, from initiation through closure, including detailed planning, resource allocation, performance monitoring, and reporting. Ensure all deliverables meet quality standards and contractual milestones.

Serve as the primary point of escalation for client issues, complaints, and service gaps. Drive timely resolution through structured problem-solving, cross-functional coordination, and clear communication with stakeholders.

Oversee recruitment and onboarding activities for client-dedicated personnel, including consultant contract issuance, compliance checks, and payroll coordination. Ensure all processes adhere to CTG’s policies and local labor laws.

Develop and maintain strong client relationships through regular check-ins, business reviews, and strategic account planning. Identify opportunities for service expansion and collaborate with business development teams to support growth.

Monitor financial performance of assigned accounts, including budget adherence, cost control, and profitability analysis. Prepare and present regular financial and operational reports to internal leadership and client stakeholders.

Qualifications and Requirements

Bachelor’s degree in Business Administration, Management, International Development, or a related field. A Master’s degree is strongly preferred.

Minimum of 5 years of experience in account management, project management, or client services, preferably in the NGO, humanitarian, or international development sector.

Proven track record of managing complex, multi-stakeholder projects with tight deadlines and remote team coordination.

Strong financial acumen with experience in budget management, invoicing, and cost analysis.

Excellent verbal and written communication skills, with the ability to influence and negotiate with senior-level clients and internal teams.

Proficiency in Microsoft Office Suite, CRM software, and project management tools. Experience with ERP systems is a plus.

Demonstrated commitment to CTG’s core values: integrity, accountability, and respect for diversity. Willingness to travel within Uganda and occasionally to regional offices.

Benefits and Compensation

Competitive salary package commensurate with experience, including performance-based bonuses and annual salary reviews.

Comprehensive health insurance coverage, including medical, dental, and vision for employee and eligible dependents.

Retirement savings plan with employer matching contributions.

Generous paid time off policy, including annual leave, sick leave, and public holidays.

Professional development opportunities, including access to training programs, certifications, and conferences.

Supportive work environment with a focus on work-life balance, flexible working arrangements, and remote work options where applicable.

About CTG (Committed To Good)

CTG is a leading international organization dedicated to providing high-quality project management, recruitment, and operational support services to governments, NGOs, and international agencies. With a global footprint in over 20 countries, CTG specializes in delivering innovative solutions for complex humanitarian and development challenges. Our team of over 5,000 professionals is driven by a mission to make a positive impact on communities worldwide. We are committed to fostering an inclusive workplace that values diversity, equity, and inclusion.