Key Account Manager / Business Development Manager

Job Summary

Strivo Labs is a forward-thinking digital solutions company dedicated to helping businesses scale with speed and precision. We provide end-to-end services including custom design, MVP development, automation, and content creation. We are seeking a highly driven and commercially focused Business Development Manager / Key Account Manager to drive strategic partnerships and revenue growth across the banking and financial services sector. This role is ideal for a results-oriented professional with a proven track record of selling B2B technology or financial solutions to banks, fintechs, microfinance banks, finance companies, and other financial institutions. As a trusted advisor, you will identify new business opportunities, acquire enterprise clients, manage strategic accounts, expand existing relationships, and ensure exceptional customer experience throughout the client lifecycle. You will work closely with internal teams to deliver value, maximize account profitability, and support the company's long-term growth objectives.

Key Responsibilities

• Identify, develop, and close new business opportunities within the banking, fintech, and financial services industry.
• Build and execute strategic sales plans to achieve revenue and growth targets.
• Prospect and engage decision-makers across banks, fintech companies, microfinance banks, insurance firms, finance houses, and other financial institutions.
• Prepare compelling proposals, presentations, commercial offers, and business cases.
• Lead contract negotiations and close high-value enterprise deals.
• Maintain a healthy sales pipeline and accurately forecast business opportunities.
• Achieve monthly, quarterly, and annual sales targets.
• Manage and grow relationships with assigned strategic accounts, acting as the primary relationship manager.
• Understand client business objectives and recommend suitable products and solutions.
• Drive account growth through upselling, cross-selling, and expansion opportunities.
• Conduct regular business review meetings with clients and monitor account performance, profitability, and customer satisfaction.
• Ensure high client retention through proactive relationship management.
• Coordinate with Product, Operations, Customer Experience, Technology, Compliance, and Finance teams to ensure seamless service delivery.
• Ensure prompt resolution of client issues, concerns, and escalations.
• Support client onboarding, implementation, and adoption of products and services.
• Monitor service quality against agreed service levels and identify improvement opportunities.
• Build and maintain strong relationships with industry stakeholders and strategic partners.
• Identify emerging opportunities within the financial services ecosystem and monitor competitor activities, market trends, and customer needs.
• Provide market intelligence and customer feedback to influence product development and business strategy.
• Maintain accurate records of client interactions, sales activities, and opportunities using CRM tools.
• Prepare periodic sales reports, forecasts, and account performance updates.
• Track customer engagement, commercial performance, and revenue metrics.
• Follow up on invoices, collections, and account reconciliations where necessary.
• Ensure compliance with internal sales processes, policies, and documentation standards.

Role Requirements & Qualifications

• Bachelor's degree in Business Administration, Marketing, Economics, Finance, or a related discipline.
• Minimum of 5 years' experience in Business Development, Enterprise Sales, Relationship Management, or Key Account Management.
• Mandatory experience working within or selling to the Banking, Fintech, or Financial Services industry.
• Demonstrated success in managing enterprise or corporate accounts and closing high-value B2B deals.
• Strong understanding of financial services, digital payments, lending, banking operations, or fintech solutions.
• Existing network of contacts within banks, fintechs, or other financial institutions will be an added advantage.

Skills Inventory

• Strong enterprise sales and business development skills.
• Excellent relationship management and stakeholder engagement abilities.
• Strong negotiation, presentation, and communication skills.
• Commercial acumen with strong analytical and problem-solving capabilities.
• Ability to identify opportunities and convert prospects into long-term clients.
• Strong account planning and portfolio management skills.
• Excellent organizational and time management skills.
• Proficiency in CRM platforms and Microsoft Office Suite.
• Ability to work independently while collaborating effectively across teams.
• Results-oriented with a strong commercial mindset.
• High level of professionalism, integrity, and accountability.
• Customer-focused with exceptional relationship-building skills.
• Proactive, self-motivated, and resilient.
• Strong ownership mentality with excellent follow-through.
• Collaborative and able to influence stakeholders across all levels.
• Adaptable and comfortable working in a fast-paced fintech environment.