Technical Sales Representative

About Us

• BrighterMonday was established in 2006 and has grown to become Uganda's leading recruitment and HR services platform. We currently serve over 200,000 candidates and 13,000 employers, who successfully use our platform to access the right opportunities.
• We are part of the Ringier One Africa Media Group (ROAM), one of Africa's largest digital publishers. ROAM enables global brands to reach targeted audiences nationally, regionally, continentally, and by each vertical in which we operate.
• At BrighterMonday, we fully understand the Ugandan market and have developed a portfolio of relevant, value-adding products that make recruitment simple, quick, and effective. With over one million yearly applications, we ensure that we find the perfect match for our users.

Job Summary

The Technical Sales Executive is responsible for driving sales of technical products and services. This role involves identifying customer needs, providing technical solutions, and building strong, long-term relationships with clients. The ideal candidate will have a blend of technical expertise and sales acumen to effectively communicate product benefits, overcome objections, and secure sales. This is a dynamic position that requires constant learning, strategic thinking, and a customer-first approach to consistently achieve revenue targets and expand market share.

Key Responsibilities

• Sales and Business Development:
  • Develop and execute comprehensive sales strategies to meet or exceed assigned sales targets and key performance indicators.
  • Identify and qualify new business opportunities through dedicated market research, networking, cold calling, and prospecting activities.
  • Build and maintain strong, consultative relationships with existing clients to secure repeat business and uncover upselling or cross-selling opportunities.
• Technical Expertise:
  • Develop a deep understanding of the technical aspects, features, and benefits of all products and services offered.
  • Conduct compelling technical presentations, product demonstrations, and proof-of-concept sessions for prospective and existing clients.
  • Collaborate closely with the engineering and product development teams to address specific customer requirements and provide customized, viable solutions.
• Client Relationship Management:
  • Serve as the primary point of contact for assigned clients, addressing all technical and commercial inquiries promptly and resolving any issues with professionalism.
  • Conduct regular follow-up meetings and check-ins with clients to ensure high levels of satisfaction, identify potential pain points, and discover additional needs.
  • Systematically collect, document, and communicate customer feedback to inform product development, feature enhancements, and overall service improvement.
• Market Analysis and Strategy:
  • Continuously monitor market trends, competitor activities, pricing changes, and industry developments to maintain a competitive edge.
  • Identify potential market opportunities, emerging segments, and strategic adjustments to the sales approach based on data and insights.
  • Prepare and deliver accurate, detailed sales reports, forecasts, and pipeline analyses to management on a regular basis, supporting data-driven decision making.
• Proposal and Contract Management:
  • Develop, customize, and deliver professional sales proposals, quotations, and contracts that clearly outline value propositions and terms.
  • Negotiate pricing, terms, and conditions with clients to close sales agreements that are mutually beneficial and profitable.
  • Ensure all sales activities and contracts comply with company policies, industry regulations, and legal standards.
• Collaboration and Teamwork:
  • Work closely with marketing, engineering, customer support, and finance teams to ensure seamless service delivery and a unified customer experience.
  • Actively participate in team meetings, strategy sessions, and brainstorming to contribute ideas for improving sales processes and marketing campaigns.
  • Share best practices, successful techniques, and industry insights with colleagues to foster a culture of continuous learning and high performance.

Qualifications

• Education:
  • Bachelor's degree in Engineering, Information Technology, Business, Marketing, or a closely related field is required.
• Experience:
  • Minimum of 3 years of progressive experience in technical sales, with a preference for experience in the FMCG sector or technology-driven industries.
  • Proven, demonstrable track record of consistently meeting or exceeding sales targets and revenue goals.
• Skills:
  • Strong technical knowledge and ability to quickly learn and articulate the value of complex products and services.
  • Excellent communication, presentation, and negotiation skills, both verbal and written.
  • Proficiency in using Customer Relationship Management (CRM) software and the full Microsoft Office Suite, including Excel and PowerPoint.
  • Strong problem-solving and analytical abilities, with a data-driven approach to identifying opportunities and challenges.
• Attributes:
  • Self-motivated, results-driven, and highly resilient, with a relentless focus on achieving objectives.
  • Ability to work independently with minimal supervision, as well as collaboratively within a cross-functional team environment.
  • Strong organizational and time management skills, capable of managing multiple priorities and deadlines effectively.
  • Willingness to travel frequently to meet clients, attend industry events, and support business development activities as needed.